This document constitute an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
The internet domain name https://survis.in (hereinafter referred to as "Website ") is owned by Survis Iot India Private Limited a company incorporated under the Companies Act, 2013 with its registered office at 11, Upendranath Chatterjee Lane, Flat-3B, 2nd Floor, Howrah, Howrah, 711103, West Bengal, India (hereinafter referred to as "SURVIS").
- Eligibility to Use
Use of the Website is available only to person/s who are competent to contract under the laws as applicable in India. Minors i.e. under 18 years in normal case, persons who are disqualified from contracting by any other law to which he is subject, etc. are not eligible to use the Website. A minor may use the services of the Website through your legal guardian or parents on the Website. Any person using the Services and the Indirect Services on behalf of a proprietor/ partnership/ firm/ company, represents and warrants that it is duly authorised to accept the Terms and Conditions and the Policies by the User and that such person has the authority to bind the User to these Terms and Conditions and the Policies. SURVIS reserves the right to terminate your login account and / or refuse to provide access to the Website without giving any reason whatsoever for doing so.
- Your Login Account
If You use the Website, You are responsible for maintaining the confidentiality of your Login and Password. You are also responsible for all activities that occur under your Login and Password. Please ensure that information provided to us are correct and complete and inform us of any changes to the information immediately. We reserve the right to indefinitely suspend or terminate or block access of your login account on the Website and refuse to provide You with access to the Website.
- Communications with Website
By placing an order, registering or using Website, you are communicating with Us through electronic media and You agree to receive communication from Us as and when required. We may communicate with You by email or by such other mode of communication, electronic or otherwise. You, therefore consent to receive communications from us.
- e-Platform for Communication and Transaction
The Website is an online platform that enables Users to interact with one another for their transactions. SURVIS is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the Website. The sale contract shall be a strictly mutual contract between Seller and Buyer, SURVIS shall assume no responsibility for performance of this contract.
4.1. SURVIS is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer. User shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the seller(s) that User transact with. SURVIS is not responsible for unsatisfactory or delayed performance of services or damages or delays nor shall SURVIS have any liability or obligation in respect of such contract entered into between Buyers and Sellers
4.2. SURVIS is not responsible in controlling or determining any transactional terms that are offered by and agreed to between Buyers and Sellers alone. Terms include but are not limited to price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties and after sales services related to products and services. SURVIS cannot take responsibility or control the information provided by other Users which is made available on the Website. You may find other User's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website.
4.3. SURVIS does not Warranty quality, suitability, performance, value, safety etc of the products or services proposed to be sold or offered to be sold or purchased on the Website. Indirectly or directly does not support or endorse the sale or purchase of any products or services on the Website. SURVIS does not accept any liability arising out of any errors or omissions, whether on behalf of itself or third parties.
4.4 SURVIS does not make any representation or warranty such as legal title, creditworthiness, identity, etc. of any of its Users. You are advised to independently verify the bonafides of the User that You choose to deal with on the Website and kindly use caution and Your best judgment in that behalf. Please note that there could be risks in dealing with Minors underage persons or people acting under false pretence.
4.5 SURVIS cannot and does not guarantee that the concerned Buyers and Sellers will perform any transaction concluded on the Website. SURVIS is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. SURVIS shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.
4.6. SURVIS does not at any point of time during any transaction between Buyer and Seller on the Website come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer.
- Pricing and availability
The product availability information is listed on the Website, including on each product information page. Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. Please note that dispatch and delivery timelines are just estimates and they are not guaranteed and should not be relied upon as such. As we process your order, you will be informed by e-mail/ sms if any products you order turn out to be unavailable.
All prices are inclusive of VAT unless stated otherwise.
- Charges on the Website
Login on the Website is free for buyers. SURVIS does not charge for browsing and buying on the Website. SURVIS reserves the right to change its Policy from time to time. In particular, SURVIS may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event SURVIS reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website.
- User Conduct
7.1 User agrees and undertakes not to upload, publish, display, host, transmit, modify, update or share any information:
(i) violates any law for the time being in force;
(ii) shall not be false, inaccurate or misleading;
(iii) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
(iv) contains malicious software program including but not limited to software viruses, worms, trojan horses, time bombs, easter eggs and cancelbots designed to interrupt, destroy or cause damage to any system, data, information including but not limited to the Website .
(v) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
(vi) impersonate another person;
(vii) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature
(viii) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.
(ix) harm minors in any way;
7.2 User shall not attempt to gain unauthorized access to any portion of the Website or any other connected systems or networks connected to the site or to any SURVIS server by hacking, password “mining” or any other illegitimate means.
7.3 User shall not use any program, algorithm, methodology including but not limited to “deep-link”, “robot”, “spider”, “page-scrape” to access, copy or monitor any portion of Website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. SURVIS reserves the right to bar any such activity.
7.4 User shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website , or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website , in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website .
7.5 User shall not take any action that will put an unreasonable or disproportionately large load on the infrastructure of the Website or SURVIS's systems or networks, or any systems or networks connected to SURVIS. User shall not participate in any way on your own or through group/s of people, intentionally or unintentionally in DoS (Denial of Services)/DDoS (Distributed Denial of Services). SURVIS shall have all the rights to take necessary action and claim damages that may occur due to your involvement.
7.6 User shall not engage in commercial activities and/or sales such as contests, sweepstakes, barter, advertising and pyramid schemes, engage in any type of gambling activity or the buying or selling of "virtual" products related to the Website without Our prior written consent; also shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force
7.7 User shall not provide instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
7.8 User shall not infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, third party's trade secret; rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity]; promote an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files; be fraudulent or involve the sale of counterfeit or stolen products; belongs to another person and to which You does not have any right to;
7.9. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website.
7.10 User shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers;
7.11 User shall not engage in any negative or defamatory publicity or statement(s) about Us, Website or the SURVIS. User shall not engage in any conduct or action that might tarnish the image or reputation of SURVIS or sellers on platform or otherwise tarnish or dilute any SURVIS's trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us.
7.12. User shall not pretend to be or represent someone which User is not. User shall not impersonate any individual or entity in order to disguise the origin of message or any communication sent to other Users or Us or offer any service on the Website.
7.14. User hereby agrees that it shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 (“IT Act”) and rules, regulations, guidelines, bye laws and notifications made there under as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding User's use of Our service and User's listing, purchase, solicitation of offers to purchase, and sale of products or services. User shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force. The User does further unequivocally declare that in case of any violation of any provisions of the IT Act and/or rules, regulations, guidelines, byelaws and notifications made thereunder, the User shall be solely responsible, at its sole cost and expenses for all acts, deeds and things and that the User alone shall be liable for civil and criminal liability there under or under any other law for the time being in force.
7.18 SURVIS has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Website) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as we, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
7.19. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Website , including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website.
7.20. It is possible that other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the Website and that You may be involuntarily exposed to such offensive and obscene materials. SURVIS does not approve of such activity and takes measure to correct the same. By using the Website, User acknowledge and agree that SURVIS is not responsible for above which is not within its control.
7.21 User should be careful in disclosing or sharing the information with others on the Website. It may be possible for others to obtain the personal information and may use such information to harass or injure you. SURVIS cannot control the above and User is solely responsible for the use of such information which is disclosed to the public or shared with Others.
- Ownership and Use of Contents Posted on Site
8.1 SURVIS, THE SURVIS LOGO and other indicated marks on our Website are trademarks or registered trademarks of SURVIS. SURVIS’s logo, headers or any other design pattern used in the Website and promotions may not be used in connection with any product or service which does not belong to SURVIS, in any manner that may cause confusion among customers or discredits SURVIS.
8.3 User may use product and service information available on the Website only for personal and non-commercial purpose. User should not make any amendment or additional representation to the information from the Website.
8.4 Any posting on the Website including but not limited to messages, review comments, photos, videos, audio, idea or any other information will become the property of the Website. You grant us the worldwide, perpetual and transferable rights to all such postings. You agree that your post may be used by us for any purpose forever including but not limited to commercial, promotional purposes and in any media. You are not entitled to any benefit or compensation monetary or non-monetary for such use.
- Disclaimer of Warranties and Liability
10.1 We disclaim any warranties or representations (express or implied) in respect of quality, performance, reliability, completeness, accuracy, timeliness, suitability, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product information and/or specifications) on the Website .
10.2 This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing.
10.3 SURVIS does not warrant that:
- This Website will be constantly available, or available at all; or
- The information on this Website is complete, true, accurate or non-misleading.
10.4 SURVIS will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. SURVIS does not warrant that product (including software), services or any other information and content including this site made available to You through the Website, its servers, and electronic communication sent from Us are free of viruses or other harmful components.
10.5 All the Products sold on Website are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws or any other legal reasons, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You.
10.6 You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates.
- Selling through Website
11.2 The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Website. SURVIS reserves the right to delete such multiple listings of the same product listed by you in various categories.
11.3 User must also ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Website. All listed items must be kept in stock for successful fulfillment of sales.
11.4 The User hereby agrees to accept all returns of the Products which are refused/not delivered/not accepted by the Buyer at the time of delivery.
11.5 The Services are being rendered by SURVIS to a User selling its Products, for a transaction fee payable to SURVIS ("Fee") which shall be intimated by SURVIS to the User being the seller from time to time. In this regard a "Transaction" shall mean once a Product is delivered to the User being the buyer and the User is satisfied with the Product received by it and does not return the Product to the User being the Seller. Further, SURVIS shall have the right to charge a fee for each Transaction carried out between the User's directly and the User selling a Product directly shall inform SURVIS of each such Transaction receiving an order from a User buying a Product. The Fee payable for the Services being provided by SURVIS shall be paid as per the Payment and Seller Account Reconciliation Policy.
12.1 Purchase of goods and services or any other financial transaction can be made only in Indian Currency acceptable in Republic of India which is Indian Rupees. The Website does not accepts transaction in any other currency.
12.2 SURVIS will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly due to decline of transaction for lack of authorization, due to exceeding of transaction limit between you and bank or any payment issue arising out of transaction.
12.3 In certain cases seller or payment gateway provider may verify ownership of the credit/ debit card or any other payment instrument used for purchase by you by requesting for identity and address proof. This is done in the interest of providing a safe online shopping environment to Our Users.
12.4 Buy – Sell transaction and all its terms are bipartite contractual obligations between Buyer and Seller. SURVIS and its service providers merely collect, process, facilitate and remit payments electronically, Cash-on-Delivery or any other method and therefore should not be held liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on SURVIS's Website .
12.5 SURVIS does not guarantee the identity of any User nor does it ensure that a Buyer or a Seller will complete a transaction.
12.6 SURVIS is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the SURVIS Website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, SURVIS is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.
12.7 The User agrees and confirms that the payment gateway and logistic support Services are being provided by third party and on a best efforts basis with all efforts to keep these valid and subsisting. SURVIS shall not in any manner be liable to a User for failure or delay in providing these Services.
- Payment Service for Buyers
13.1 On initiating the buy transaction You are entering into legal contract with the Seller to purchase the products and/or services. Using the payment facility on the Website You will pay the transaction price to the Seller.
13.2 User being the buyer shall notify non delivery of products and services transacted by You to the SURVIS within the delivery time period provided in the Policies. Non notification by You of Delivery or non-Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash On Delivery transactions, Buyer is not required to confirm the receipt of products or services.
13.3 In case of non-delivery of products and or services where payment has been made i.e. except for Cash on Delivery transaction Buyer, shall be entitled to claim a refund of the Transaction Price (as sole and exclusive remedy) if the non-delivered transacted item has been notified to SURVIS within the delivery time period provided in the policies.
13.4 Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received. For Cash On Delivery transactions, refunds, if any, will be made via demand draft in favour of the Buyer (As per registration details provided by the Buyer) Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.
13.5 Refund shall be conditional and shall be with recourse available to SURVIS in case of any misuse by Buyer. Refund shall be subject to Buyer complying with Policies.
13.6. In case of any suspicion or as per SURVIS discretion, SURVIS reserves the right to refuse or impose limits on the number and amount of transaction from a single User or financial instrument for eg. Credit/Debit/Cash card, Bank Account, etc for making any payment on the Website by the Buyer
13.7. In case of dubious transaction or on receiving the request from law enforcement agency SURVIS may not refund the transaction price to the Buyer and instead remit the transaction amount to the law enforcement officials.
13.15. The Buyer and Seller acknowledge that SURVIS will not be liable for any damages, interests or claims etc. resulting from delay or not processing a Transaction/Transaction Price which is beyond control of SURVIS.
- Compliance with Laws:
14.1 Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and SURVIS Website .
- Buyer's arrangement with Issuing Bank:
15.1 All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.
15.2 All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.
16 Indemnity & Release
You hereby expressly release Survis Iot India Private Limited and/or its affiliates and/or its service providers and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.
- Applicable Law
- Products and Services for Sale in India Only
Unless otherwise specified, the product and services available on the Website is solely for the purpose of sale in India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and SURVIS is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable. SURVIS makes no representation that product or services in the Website are appropriate or available for use in other locations/Countries other than India.
- Restriction on use of Trademark and Copyright
The contents of this site, including text, images, illustrations, audio and video clips, are protected by copyrights, trademarks, and other intellectual property rights. This Website content or any portion of this Website may not be copied, duplicated, reproduced, sold, resold, transmitted or distributed or used for any commercial purpose without the written consent of Survis Iot India Private Limited and/ or its affiliates, as may be applicable Content on Website is solely for personal and non-commercial use, Use of Website content for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.
Intellectual Property complaint SURVIS respects the intellectual property of others. In case You feel that Your intellectual property rights have been infringed, please write to us at notice@Survis.in.
- Product Description
SURVIS does not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
- Limitation of Liability
- Contact Us
Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website. Please sent the email or send letter to the Grievance Officer:
Email : firstname.lastname@example.org
Survis Iot India Private Limited
11, Upendranath Chatterjee Lane,
Flat-3B, 2nd Floor, Howrah, 711103
West Bengal, India,
Time: Mon - Sat (10:00 - 18:00)
- Profanity Policy
SURVIS does not allows using language that is hateful, vulgar, offensive or profane in nature in a public area including product listings, review comments, communications or any other page or area in the Website which is visible to the public. If the profane words are part of a title for the item being sold, we allow Sellers to mask the offending word with asterisks (i.e., s*** or f***) in case of text or blur out the image if the text is part of the image of any product.
Please report any violations of this policy and submit a request for action/removal.
Violations of profanity policy may result in deletion or suspension of User Account
- Refund Policy
The User buying the Products using the SURVIS, may receive a SMS from seeking a confirmation with regard to the delivery of the Product. In the event the User has any concern with the Product, the User shall inform the SURVIS within two days and complaint need to be raised through on email@example.com or call no 03341816636.
For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc in favour of the User as per the details provided by the User at the time of ordering the Product, however in the event of electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India.
It is hereby clarified that a refund shall be conditional and shall be with recourse available to SURVIS in case of any misuse by the User.
- Disputes and Complaint Resolutions Policy
All complaints and dispute relating to the Products purchased from the SURVIS Website shall be routed through the User complaint/redressal mechanism provided on the SURVIS site. The User being the Seller shall be responsible to resolve the User being the buyer's Product and other complaints to the satisfaction of the User being the buyer's satisfaction. SURVIS shall only be the facilitating link between the User buying the Products and the User selling the Product for any complaints in relation to the Products sold. The User selling its Products agrees and confirms that all customer complaints, Product complaints and Transaction failure complaints shall solely be to its account and it shall undertake all necessary steps as may be required as per the complaint/redressal mechanism of SURVIS to resolve the complaints at its own initiative and cost. Further, such User acknowledges that SURVIS shall not in any way be responsible for ensuring resolution of the complaints and SURVIS shall not in any manner either directly or indirectly be liable for any claims made by an User in relation to the Products, Services and Indirect Services provided on/ through the SURVIS.
- Threat and Abuse Policy
SURVIS cannot regulate private communication of its users including email, phone call etc. SURVIS encourages its users to be polite and professional in their communication.
However, if instance of abuse is found against its users, SURVIS may suspend or delete their account.
Instances of abuse of SURVIS policy would include following instance but not limited to:
- SURVIS discourages Users to buy or sell listed products outside the SURVIS Website since it could lead to fraud.
- SURVIS does not send email or contact Users asking for sensitive or personal information, in case you receive mails or request or such information on behalf of SURVIS, please inform us.
- SURVIS prohibits its users from sending spam messages to other users.
- SURVIS does not allow its Users to send threats to harm anybody.
- Further SURVIS prohibits the User from any misuse of the transaction allowed on SURVIS Website or system
SURVIS Website may provide link to the third-party Website s of affiliated or unrelated parties for which SURVIS assumes no responsibility for authenticity of the site or any product or service offered on their site. SURVIS does not endorse any third party site or their offerings. SURVIS is also not responsible for the action of the affiliates or unrelated party which is not linked to SURVIS Website.
- Infringement right claims reporting
It is not possible for SURVIS to verify that Sellers have the right to sell or distribute their listed products.
However, If you believer that Your rights are being infringed and If you are a Verified Rights Owner you may fill and submit the infringement notice form. Upon receipt of infringement communication we may take certain action including removing the information or an item all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved.
If your listing was removed through Infringement verification and you believe that your listing was removed in error, please contact us.
Infringement Notice Form:
Survis Iot India Private Limited
I, [name] ____________________________ of [address] _________________________ declare as follows:
- I am the owner of the intellectual property rights of the listings mentioned below, said owner being
- Listing details of Allegedly Infringing Products and /or Services
a.. Product-Id of the listing, description, name of the seller (sold by) and description of the intellectual property rights that is claimed to be infringed i.e. whether it is copyright, trademark, patent and how it is violating your rights. (Repeat a in case of multiple items involved)
- I have a good faith belief that the item listings described below violates the intellectual property rights owned by IP Owner or its agent and therefore infringe the IP Owner's rights. Please remove or disable access to the listings i.e. product or services which are claimed to be infringing.
- My Details
Title & Company ________________________________________________________
Email (correspondence) ___________________________________________________
- Contact Details for correspondence and to be shared with party infringing your rights so they may contact you for notice resolution.
Title & Company ________________________________________________________
Email (correspondence) ___________________________________________________
And I represent that the declaration in this notice is correct and believe it to be true and I am the IP owner of the listings described below.
Declared by ______________________________
on [date] ___________________________________ in [place]________
- Please provide the ownership of Trademark (Trademark Registration Certificate should be in the name of applicant)
- Please provide the evidence as to the ownership of copyright.
All such Notices of Infringement shall be sent to firstname.lastname@example.org
- Payment related Information Sharing
For payments, other than cash on delivery, SURVIS use online payment gateway operated by third party and the information that you provide at the time of making a purchase on the Site is held and stored with third party payment gateway operator authorised at multiple points. The payment gateway operator may also have access to your online purchase history/details that you make from the Site. These payment gateways are digitally encrypted, thereby providing the highest possible degree of privacy and care available, currently. Whilst we are unable to guarantee hundred percent (100%) security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. Also, you are responsible for protecting against unauthorised access to your password and to your computer. We will not be liable for the disclosure and dissemination of Personal Information to third parties which you as prudent Users put up on the Site, and available to the other Users of the Site.
Kindly note that SURVIS does not stores extremely sensitive information like your credit card information on our database.
SURVIS, handles the information only in accordance with the provisions of the applicable law as made applicable from time to time and only for the duration lawfully required, thereunder. SURVIS may disclose aggregated information, including to aggregators, about the use of the Site without Personal Information. SURVIS implements standard measures to protect against unauthorized access to and unlawful interception of Personal Information. However, SURVIS feels prudent to inform you that no internet site can fully eliminate security risks and enforcement of privacy laws are at a developing stage in some parts of the world.
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